Rankings Alone May Not Get Results
Sunday, October 12th, 2008It seems that everyone is seeking better search engine rankings. If you have a high ranking in the search engine results for the right keywords, you’ll get a lot of targeted traffic to your website. But how many of those visitors become your customers?
Conversion – not ranking – is what pays the bills. Conversion is converting website visitors into customers (if they can pay you right on the website) or getting them to take a certain action like filling out a contact form or a signup sheet for something like a newsletter or a webinar.
Search Engines, referrals, print ads, and hyperlinks all play an important role in an effective web marketing strategy. But once visitors arrive at your site, how do you go about persuading them to take the actions you want them to take? There are two main considerations: usability and content.
Usability
Make it easy for your website visitors to find what they came for. Consider creating landing pages that are directly relevant to the search terms they used to find your site. Visitors will quickly understand that they’re in the right place and can begin to move along the conversion process: fill out a form, contact you, or make a purchase.
You need to plan for different visitor scenarios. Do you have an understanding of the steps a typical visitor to your web site will take? Good navigation leads them through the conversion process with clear action steps. They should always know what to click next to achieve their goal.
Don’t overwhelm prospects with too many options. Eliminate unnecessary information like copy that doesn’t really say anything, links or banners that distract from the conversion process and graphics that serves no function. You got it right – less is more.
Test the conversion process yourself and get your or someone’s grandma to try it. Fill out a form. Register for membership. Make a purchase from your own shop. If it’s not painless for you or your grandma then you’re on the right track. Otherwise it is going to be tough for anyone coming to your site for the first time. Here’s the golden rule: keep it simple.
Put your efforts into improving your conversions. Think about it. Even a small increase in your conversion rate from 0.5% to 1% wills double your sales! Your targeted traffic will then be that much more valuable to you.
Content
Make sure that your basic message is very clear to your web site visitors. Don’t make them think. Provide clear answers to their most obvious questions and you’ll build your credibility.
Good copywriting may be the single most important factor in raising your conversion rate. The text on your pages should speak to your visitors in a consistent and appropriate voice. It should offer the right information at the right time.
Support the personal and psychological variables of your potential clients. It is also important not to overwhelm your website visitors with too much text. Some people want to read, but others prefer to see photographs and diagrams. Provide basic information to everyone and additional information (pictures and documents they need to fully evaluate your products and services) to the people who want it. When including pictures make sure they’re really useful: not every picture is worth a thousand words. Use high-quality detail shots and enlargements to tell the full story.