Is Your Software / Web Developer Busy?
A small company grows and moves on from a start-up status and its’ software and web development needs change. You might have gotten along initially by working with moonlighters or a freelancer because they were cheap. But let’s face it – it is not a long term strategy. Most moonlighters and freelancers will abandon ship very quickly because it’s not their primary source of income and something better usually comes along or they just lose interest. It can be a frustrating experience trying to find a new one and hand over the project to that person. Even with a software web development company you have to realize that you’re not their only client. You hired them to do a project and they did a fantastic job. Now you want to roll out a second version of your product, but that company might be busy working on other projects now and you might have to wait in line to get your new version done because this is a new project and more time needs to be allocated for it.
There is a better way! If you need things done on an ongoing basis you need to work with a company that offers an SLA (Service Level Agreement). If you require ongoing work this is the best solution for you. Main purpose of a service level agreement is to allocate time for your project in that company’s schedule to ensure that work can be done when you need it. It quantifies the minimum acceptable level of service to you by spelling out the time that will be allocated to your project on an ongoing basis, response time for regular work and emergencies, etc. You can then rest assured that your software/web project will be taken care of when you need it.
